Frequently asked questions

What is the cancellation policy?

Cancellation needs to be done 48 hours before event date. Send a text to our number to let us know you're cancelling.

What is the cost and is there other fees?

We charge a fixed fee of $200 for 8 hours of soft play usage. The setup and takedown of the equipment are not included in the 8 hours. There are no additional fees.

Do we set up the equipment?

Our team is responsible for both setting up and dismantling the equipment.